Hotel Policies | Saint Helena Hotels | Wine Country Inn

Hotel Policies At Wine Country Inn

Terms & Conditions

ALL RESERVATIONS INCLUDE

• Complimentary Wine Country breakfast served from 7:30 a.m. -10:00 a.m.
• Complimentary Newmans Own Organic coffee and machine in the guestrooms
• Complimentary High Speed Wireless Internet
• Complimentary guest parking
• 24/7 Guest services: 888-465-4608
• Access to outdoor heated swimming pool and hot tub (8:00 a.m. – 10:00 p.m.)
• Other room amenities include iron, Olivia Farmacia bath products, hairdryer, robe, in- room safe and small refrigerator

CANCELLATION POLICY

Free Cancellation outside 14 days prior to check-in.


We must be informed at least 14 days before check-in time 4:00 PM of the dates being cancelled. If your cancellation is made less than 14 days prior, 100% of your stay is charged and forfeited. No Shows are subject to 100% forfeit of all nights room and tax. Further restrictions may apply.

DEPOSIT POLICY

All reservations require a deposit of the first night’s room rate plus tax at the time of booking. In the event of a cancellation, the deposit is refunded less the $50USD cancellation fee if a 14 day notice is provided prior to arrival. Some restrictions apply. Further restrictions may apply. Please see booking confirmation for more details.

RESORT FEE

None

ROOM GUARANTEE

Any reservations booked with an invalid credit card will not be honored and the hotel assumes no responsibility for inaccurate information.

All rates are for single or double occupancy.

Maximum occupancy is 2 persons per room.

CHILDREN

There is no additional charge for children 12 and under staying in an adult’s room using existing bedding. We do not offer extra beds, roll-aways, cribs, or Pack & Plays.

FRONT DESK HOURS

24/7

CHECK-IN/CHECK-OUT TIMES

Check in – 4pm PST

Check out – 11am PST

SMOKING

The hotel is a non-smoking property (including e-cigarettes), and all guest rooms, balconies and public areas are designated as such. A $200.00 cleaning fee will be applied to the room bill for smoking on the premises.

GROUP RESERVATIONS

Five (5) or more reservations are considered a group and must be booked through our sales department. Groups are subject to the terms of a contract including cancellation policy and performance requirements. In the event that a group of rooms are booked as individual reservations the hotel reserves the right to require the block of rooms to be subject to the terms and conditions of a contract.

PETS

There are a limited number of dog-friendly guest rooms. Bookings must be made prior to arrival and in conjunction with guest room reservations. We welcome two dogs up to 30 pounds each for an additional fee of $100 per stay, per dog.

With the exception of the Petite King rooms, every room type includes a pet-friendly option. Guests traveling with dogs must call the Wine Country Inn and Cottages Guest Services at (888) 465-4608 prior to booking to verify availability of a dog-friendly room or to alleviate the risk of being unable to check in with a dog and/or to incur any associated cancellation penalties.

Emotional Support Animals are subject to the fees and policies as listed above.

We welcome Service Animals as defined by the ADA in compliance with federal and state laws. For more information on defined ADA Service Animals please click here.

Click Here to view our Dog Policies

NUMBER OF GUESTROOMS

29 total

DINING

While the hotel does not have a restaurant, there are many restaurant options nearby. View More >

ROOM SERVICE

Breakfast delivery available, $10 per person.

BUSINESS CENTER

None

MEETING FACILITIES

View our facilities here >

SPA

Not available at this time.

POOL & SPA POLICIES

Read our Pool & Spa policies here >

GETTING HERE

Find out how to find us here >

NEARBY WINERIES

See what our location has to offer >